“So, you know the old saying: fish stinks from the head. What I hear with that saying is that a leader can really determine the culture of a community, for good or for ill. And I feel when my students saw the way I treated each individual student, they learned to treat one another with that same degree of respect and warmth, and to really take the time to see one another as individuals and as human beings, to see their vulnerabilities and their strengths.”
If I were to distill a lesson for people managers out of this, it would certainly be start with hearing and seeing the individual, as a foundation of building a collaborative environment at both the beginning and the end.
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