Dana Wasson, MSOD, author and graphic facilitator: The reason we haven't moved the needle on engagement is surveys are a very flat document of a very three-dimensional thing that we're trying to measure. I think engagement is an outcome. I don't think it's the thing that we can go after to hunt down and make better. I think that employee engagement is something that happens at the end of having a really great experience. So that flips me over to employee experience which is, what are the experiences? What are the touchpoints that we have with employees in businesses small to large?
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